Are you facing audio issues on Skype? Are you not able to hear people’s voice on Skype or people aren’t able to hear your voice on the platform? If yes, then you just have come to the right place. Because, in this guide, we’ll provide you the guide to fix Skype audio issues on your Windows PC or computer. Below, we have described the guide to fix various audio or sound issues that you face with Skype on your Windows PC. So, if you are facing Skype audio not working, you can just follow the methods below to fix it easily.
There are various methods to fix Skype audio not working on your Windows PC. So, you have to try the methods one by one, and see which method is working for you. But after following the below methods correctly, you’ll be able to fix the issue successfully. Below, we have briefly described about the causes and solutions of Skype sound not working issue. So, you can read this guide completely to know why you face this issue on your Windows PC, and how you can fix it easily yourself. You can try the below methods one by one to successfully fix the issue. You can also read about Delete Skype Account if you want.
Skype is one of the most popular video conferencing platforms nowadays. On this platform, you can do person to person video calls, audio calls and chats. However, after the pandemic, Skype is mostly used for video conferencing. As it has a integrated video conferencing feature, people love to use this platform for both personal and professional uses.
Skype is a freemium platform from Microsoft. So, you can get a subscription of this platform where you get some extra features, or you can just use the free version of this tool on your Windows, Mac, Android or iOS operating system, and do video and voice calls easily.
What is Skype Audio Not Working Issue?
There are million of people worldwide who use Skype regularly for their video conferencing and video calls. And some of the users recently have reported the audio not working issue on Skype. Well, this problem is not new on the platform. Many users also have faced this issue previously on other operating systems. But, mainly Windows 10 users have reported the Skype sound not working issue. This problem is really annoying as it doesn’t allow the user to communicate with other users on the platform.
As mentioned earlier, Skype is mostly used for video calls and video conferencing. However, when the sound is not working on the platform, it gets annoying. Because, there sound not working problem can happen in two different ways. Either you are not able to hear what other people are saying during a video conference, or they are not able to hear you during the video call or conference. Sometimes, this issue could be big deal for the user. Because, if a user needs to attend an urgent virtual meeting, and the audio of the user is not working on Skype, it could be an embarrassment.
So, if you are not able to hear other people voice on Skype, or if they can’t hear your voice on the platform, you should fix the issue right away. You can fix this issue easily yourself. You just need a proper guide to fix Skype audio not working issue. And we have described the guide below. So, you can just follow the guide, and fix it easily. Just follow the step by step guide that we have described below, and you’ll be able to fix Skype sound not working issue.
Why Skype Audio is Not Working on Windows 10 or Other OS?
There could be various reasons why the sound is not working on the platform. Below, we have described some possible reasons behind this issue. So, you can read the reasons that we have described below, and know why you are facing this issue.
The common reason why the audio is not working on your Skype is because of the mic that you are using. If someone is not able to hear your voice on the platform, then this could be the reason behind it. So, the mic could be the problem why you are facing audio issues on the platform.
If you are not able to hear other people’s voice on the platform, then it could be due to the speaker issue of Skype. However, there’s no problem with the speakers if it’s working with other apps or on the browser.
Audio driver of Windows is really necessary to play audio on your Windows PC. It also helps to work the mic properly. So, if there’s an issue with the audio driver of your Windows PC, you can face the audio not working issue on the platform.
Skype Software Issue
If you are using the desktop version of Skype, then it could have corrupt files. And because of that, you might face audio not working problem on the platform. So, the Skype desktop app version can also create problems when you are facing sound not working issue.
If you are using a 3rd party antivirus on your Windows PC, it could create problems when playing audio. So, if after installing an antivirus app on your Windows PC you are facing the problem, then there could be issue with the antivirus of your Windows PC.
How to Fix Skype Audio Not Working Easily?
Now, coming to the solution part. Above we have described why you face the issue, the causes behind it. No matter what the cause is, we have described all the solutions below. So, you can just follow the solutions and fix the issue easily on your Windows PC. If you are using Windows 10 or any other version of Windows, you just have to follow the below steps, and you’ll be able to solve it easily. Below, we have described the possible solutions to fix it on your Windows PC or laptop.
1. Restart PC
The first thing that you should do to fix Skype audio not working issue is, you should restart your PC. The logic behind restarting your PC doesn’t have any major, but you can do this method, and see if it’s working or not. Sometimes, a simple restart can solve various on your Windows PC. So, you should just restart your PC, and check if the audio is working or not. If it’s not working, then you can just follow other methods described below. And you’ll be able to successfully fix the issue.
2. Change Audio Settings
The next method is to check the audio settings of Skype and change it if required. There are two things that you need to check.
First, you should check there’s any audio mute icon is showing in the right side of your taskbar where you’ll find a speaker icon. Click on the speaker icon, and make sure it’s in full volume. If it’s showing mute icon, try to unmute it. If you can’t unmute it, then there’s an issue with the driver of your Windows PC. To fix it, you can simply jump to the driver solution section below that we have briefly described.
Secondly, you need to check the audio settings inside the Skype app. Skype has an audio settings that allows you to change various audio functions. And you have to monitor it when you are facing Skype audio not working issue.
- For that, you just have to open the Skype app first on your desktop or laptop.
- Now, go to the ‘options’ or ‘settings’ on Skype app.
- There, you’ll find the ‘Audio Settings’. Click on it.
- In the audio settings, you’ll get two options, one is for mic and the other is for speaker.
- Now, you have to make sure the right hardware is selected there. For mic, it should be ‘Microphone’ and for speakers, it should be ‘Speakers’ with full audio enabled in both the options.
Save the settings and check the audio or sound is working or not.
3. Change Audio Ports
The next method is to change the audio ports of your PC. First, make sure you have plugged in the mic and the speaker in the right port of your PC. If you have plugged in to the front panel of your desktop, just unplug it, and plug it to the back of the CPU panel. You can follow the above image to plug in the Microphone or Speaker correctly.
4. Remove Sound Card
If you are using an external sound card on your Windows PC, then you should remove it and check if the audio is working or not. Sometimes, there could be issue with the soundcard that you are using on your PC. So, you should remove the soundcard and the check with the built-in audio controller of the motherboard. Follow this method only if you have a desktop PC and using a soundcard on it. If you are using a laptop, then no need to follow this method.
5. Update Drivers
This is a really effective method that you can follow to fix Skype audio not working issue on your Windows PC. The drivers of your Windows PC can create problems for both mic and speakers. So, you should just reinstall or update the audio drivers of your Windows PC, and check if the sound is working properly or not. Sometimes, updating the driver can solve various issues including sound not working on Skype. So, you should just update your drivers and check if the audio is working or not.
- First, you need to download the audio driver for your Windows PC. Most of the times, it’s Realtek HD audio driver. So, you can head to the realtek website, and download the latest version of the driver that is compatible with your motherboard. Alternatively, you can also get the driver from the Driver manager of your PC, but downloading the latest driver is the recommended method.
- Now, go to the Search Bar of Windows 10 and search for Device Manager there. You can also open Device Manager by right click on My PC>Manage>Device Manager option.
- Go to Sound Video & Game controllers option.
- There, you’ll find the Realtek Audio option.
- Right click on the option and click on ‘Uninstall device’.
- It’ll uninstall the driver.
- Now, just install the latest audio driver that you have downloaded and restart your PC once.
That’s it. Now, check the audio is working or not.
6. Change Mic Settings on Windows
In this method, you have to change the mic settings of your PC from Windows audio options. You can just follow the below steps to do it easily on your Windows PC.
- First, right click on the Speaker icon from the right side of the taskbar of your Windows PC.
- Now, click on ‘Open Sound Settings’ option.
In the sound settings option, you’ll find both Speakers and Mic option. Make sure both the options are set correctly. For input, make sure it’s showing the mic and master volume is full. You can also test the mic from there.
7. Disable Antivirus
If you are facing the Skype audio not working issue after installing an antivirus, then you should just disable the antivirus and check if the audio is working or not. Just disable the antivirus for few minutes, and check if the audio is working.
8. Reinstall Skype
Last, but not the least method that you can follow to fix Skype audio not working issue is, you can reinstall Skype on your Windows PC. Just uninstall Skype from the control panel of your PC first. Then, download the latest version of Skype for Windows and install it. It can fix the issue.
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