Are you facing black screen issue after opening the HBO Max app on your device? If yes, and you want to fix this issue, then you just have come to the right place. HBO Max is a popular streaming platform out there. You can use the HBO Max app on your smartphone, or use your browser to watch the contents on this platform.
However, after opening the HBO Max app, you may face black screen issue sometimes. This could be an annoying problem as it doesn’t let you watch your favorite movies and TV shows on this app. However, we have described different solutions below that’ll help you to fix this issue of HBO Max easily on your smartphone or tablet. So, just follow the steps below, and you’ll be able to fix it. You can also read about fixing HBO Max not working issue.
Why HBO Max is Showing Black Screen on My Device?
There could be several reasons why you are seeing a black screen on the HBO Max app after opening it. Below, we have described some of the common reasons why you might face this issue.
- Internet Issue: Most of the time, it’s your Internet connection that’s causing the issue. If you don’t have a stable Internet connection, or if your Internet connection doesn’t have enough speed, then you might face this issue. So, the Internet connection could be a reason why you are facing this problem on HBO Max.
- App Glitch: The black screen issue of HBO Max can also happen because of the app glitch. If there’s a glitch in the HBO Max app, or you have not updated the app for a long time, then you can face issues like this.
- Cache Issue: If there’s a cache issue with the HBO Max app, then you can also face this problem. The uncleared cache can cause issues like this.
- Server Issue: If HBO Max servers are down, and you are opening the app at that time, then you can face problems like this. So, this could be a reason as well.
- VPN: HBO Max isn’t available in every location of the world. So, there are many users who use a VPN to watch HBO Max on their devices. If you are doing the same, then you may face issues sometimes. So, a VPN can also cause this issue of HBO Max.
No matter what the reason is, we have described the methods to fix this issue easily. Just follow the steps below to do that.
How to Fix HBO Max Black Screen Issue?
1. Check Internet Connectivity
The first thing you need to do to fix this issue with HBO Max is, you have to check if your Internet connection is working properly. Because of a slow Internet connection, you can face this problem with HBO Max. So, just go to a speed testing website, and then see if you are getting enough speed or not. If it’s showing that there’s not enough speed, then you should switch your Internet connection. Just switch to a mobile data connection, and then open HBO Max on your device.
2. Check HBO Max Servers
Because of the server issue, you can also face this problem. So, you have to check if the HBO Max server is working properly. You can simply go to this link, and then check if HBO Max servers are working properly. If it’s showing that the servers are down, then you just need to wait until the server is up, and then check. Because of server outrage, people may face the black screen issue on this streaming platform. So, just check the server and wait.
3. Update HBO Max App
Sometimes, the HBO Max app can get bugs in it. Especially, if you have not updated the app for a long time, then you can face issues. So, you just have to update the HBO Max app on your device, and then check if it’s working. Updating the app to the latest version may fix the issues of this app. So, just update the app, and you are good to go.
To update HBO Max app to the latest version, just open the Google Play Store, and search for the app. Then, click on the ‘Update’ option to update it on your device.
4. Disable VPN
If you are using a VPN connection on your device to unblock HBO Max, then you just need to disable the VPN, and then try opening the app. Because of the VPN connection, you can face black screen issue on HBO Max. So, just disable the VPN or connect to a different VPN server. Then, open the app on your device, and then check if you are still facing the problem with HBO Max.
5. Clear Cache
The next method to fix HBO Max black screen issue is, you have to clear the cache of this app, and then check if it’s working. Clearing the cache might help to fix this issue of HBO Max. So, just clear the cache, and check. Below, we have described how you can easily clear the HBO Max app cache. So, follow the steps below to do that.
- First of all, open the Settings option on your device.
- Then, go to the App Management>App List option from there.
- Search for the HBO Max app, and click on the ‘Storage’ option.
- Then, choose the ‘Clear cache’ and ‘Clear data’ option from there.
That’s it. Now, just open the HBO Max app on your device, and check if you are still getting a black screen on the app.
6. Reinstall HBO Max
Last, but not least method to fix the HBO Max Black screen issue is, you have to reinstall this app on your device. To do this, you can just uninstall it from the Settings>App Management>App List option, and uninstall the app from there. Then, just open Google Play Store, and download the latest version of HBO Max app from there. Now, check if you are still getting the black screen on this app.
There are thousands of users who watch their favorite movies and TV shows on HBO Max. So, if you are using this platform to watch your favorite movies and TV shows and facing the black screen issue, then you can just follow the above guide. If you have any questions or queries, you can ask in the comment section below. You can also provide your feedback in the comment section.