When it comes to video conferencing platforms, Zoom is one of the most popular among them. As of now, Zoom has millions of active users who use this platform to do various video meetings, webinars, personal video calls, etc. To use Zoom, you need to install their app on your smartphone or PC. However, when using Zoom on their devices, many users have faced issues. Mostly, users have faced Zoom connection issues when using this video conferencing platform on their devices. If you have faced the same issue, and want to fix it, then you just have come to the right place.
There are various ways to fix Zoom connection issues on your preferred device. Below, we have described some of the easiest and working methods to fix the problem. So, you can follow the process below to fix this issue easily. There can be various reasons why you face the connection issue on Zoom. Because of this, there are different solutions are available as well. So, you have to try the solutions one by one, and you can fix them easily. Below, we have provided step by step guide to each solution. So, just follow the methods below, and you can fix it easily.
What are Zoom Connection Issues?
Zoom is one of the most popular videos conferencing software available nowadays. There are various features are available on this video conferencing software. And millions of people use it on a regular basis to do video conferencing.
For obvious reasons, you need an Internet connection to run and use Zoom on your preferred device. Although the quality of this video conferencing software is not determined by the provider, you need a stable, and fast Internet connection to use Zoom properly on your device.
Because, if you have a slow or unstable Internet connection, it’ll show various types of errors. This includes video quality issues, audio quality issues, video freeze issues, etc. So, it’s a common problem faced by many Zoom users. But sometimes, Zoom shows connection issues even if you have a stable Internet connection.
It’ll show errors like ‘your Internet connection is unstable’ on the platform when you try to connect to a Zoom user and do video meetings. So, it’s a very common issue that many Zoom users face when using this platform on their devices like smartphones and tablets to do video calls.
It’s an annoying issue as users can’t join the video meetings or webinars when they face these types of issues on Zoom. But, there are ways to fix this problem. And you can do that yourself easily. Below, we have described the methods that you can use to fix problems like Your Internet connection is an unstable issue on Zoom.
So, you can just follow the below process and fix it easily. Just go through the steps, and try them to fix the connection issue on Zoom.
But before that, let me tell you why you face the connection issue on Zoom.
What Causes Zoom Connection Issues?
1. Slow/Unstable Internet
Most of the time, if you are using a slow Internet connection on your preferred device, then you may face this issue. So, if you have a slow Internet connection, it’ll create various problems on Zoom including the connection issue error.
2. Settings Customization on PC
If the settings of your PC are not optimized for video conferencing, it can create issues. There are various settings of your PC that may be the reason behind this issue. So, the internal setting of your PC can create problems when using Zoom.
3. Router Issue
Mostly, we use a Wi-fi router to get an Internet connection and then use it on the devices. So, if the router that you are using is not stable, and does not provide a good range, then you might get a slow Internet connection. And because of that, it might cause a connection issue on Zoom.
4. Multiple Devices Connected to the Same Network
If multiple devices are connected to the same Wi-fi network, then the network might create issues. So, if you are using a shared Wi-fi connection or if someone is using your Wi-fi without your permission, and downloading large files, then it might create connection issues on Zoom.
Now that you know the reason behind this problem, let’s get into the solutions. Below, we have described some of the working solutions that you can use to fix the connection issue on Zoom. So, you just have to follow the solutions one by one, and you can fix the connection issue on Zoom easily.
How to Fix Zoom Connection Issues Easily?
You can follow the solutions one by one, and see which one is working for you. As there are no specific reasons for this issue, there isn’t any specific solution available. So, you can follow the solutions one by one, and fix the issue successfully.
1. Check Your Internet Connection and Speed
The first method to fix the connection issues on Zoom is to test your Internet connection and speed. As we know, we need a stable and fast Internet connection to use Zoom for video calling. If the connection is not good, then it might create issues. So, the first thing that you need to do when you face the connection issue on Zoom is, you can check and test your Internet connection speed. To do that, you can follow the process below.
There are various websites that help you to test your Internet connection.
- First, open any web browser that you are using on your PC.
- Then, go to fast.com or speedtest.net and run the speed test.
- It’ll show the speed test result. You need to see if the speed is above 10 MBPS or not. Also, see the ping.
If the Internet speed is showing very little and the ping is showing high, then there’s an issue with your Internet connection. So, you can switch to a different Internet connection, and check if you are able to use Zoom without any errors or not.
2. Check Connected Devices in Router
If someone is using your Wi-fi connection without your permission, or if the connected device number is large to your router, then it might create connection issues on Zoom. So, you have to check the connected devices in the router that you are using. If you see any suspicious devices or devices that are consuming large bandwidth, then you can block them from the router panel and get a good connection. This is an effective method that’ll help you to fix the overall Internet speed of your device. To manage the connected devices of your router, you can follow the process below.
- First of all, open the router login panel on any web browser. Routers from different brands have different login addresses for managing the router panel. You can try the below addresses and see which one is working for your router.
- You can also check the backside of your router and see if there’s the log-in address to your router setting is provided or not.
- After you find the login address, open it in the browser.
- Log in with username and password. Most of the time, the username and password are ‘admin’ or the username is ‘admin’ and the password is blank.
- When you open the router panel address, go to the device list.
- It’ll show the devices connected to your router. You can block unwanted devices from the list.
That’s it. Now, open Zoom and check if it’s working properly or not.
3. Reset Your Router
Resetting your router can also fix various connection issues. So, you have to try resetting your router, and then see if Zoom is working properly or not. Resetting your router will also disconnect all your devices from the router. So, it’ll help to fix the connection issue.
However, if you try to reset the router from the router panel setting, different routers from different providers have different settings. If you already know the login pane address, then you can reset the router easily without any issues.
But, the easiest method of resetting your router is to use the reset button located on the backside of your router. Most routers have a dedicated reset button that’ll help you reset the router. So, you can reset it and then set up the router to see if you are still facing connection issues on Zoom or not.
To rest your router using the dedicated reset button, you have to press the reset button for 4 seconds. Then, you’ll see that the router is restarting. After the router restarts, open the router setting and change the Internet connection setting, and set your IP according to your need.
You can also login to the router setting panel, and go to the Tools>Reset Router option to reset your router. It’ll help you get a fresh router connection and fix some connection-related issues. So, just reset your router, and see if you are able to use Zoom without any issues or not.
4. Flush DNS Cache
The next method is to flush the DNS cache of your connection and see if you are still getting the connection issue or not. The DNS Cache of your PC can create issues with the connection. So, you have to flush or clear the DNS cache and check if you are getting enough speed or not.
It’s really easy to clear the DNS cache of your device. You can follow the below process to do that easily.
- First of all, open CMD or Command Prompt on your PC. You can open it from the start menu or by using the Run>CMD option.
- Now, enter the below command and hit enter.
- That’s it. It’ll flush the DNS cache. Now, restart your PC once, and then try opening Zoom on your PC. Then see if it has fixed the connection issue or not.
5. Change DNS
Although changing the DNS won’t make your Internet connection fast, it might help you to stabilize the Internet connection. If you are facing a DNS server not responding issue, then it might create a problem with Zoom. So, you can try changing your Internet DNS and see if you are getting a stable connection or not. Below, we have described how you can do that easily. So, just follow the process to change your DNS.
You can change the DNS connection from the router settings of your PC, or from the Windows setting of your Windows PC or laptop.
So, you can follow your preferred method to change the DNS and see which one is working for you. Below, we have described the process to do that easily.
To change the DNS setting from the router admin panel of your PC, you can log in to your router setting page, and then go to the DNS setting option. There, you can set your preferred DNS setting, and save it.
If you don’t want to change the DNS from the router setting, just follow the below process to change the DNS setting.
- First of all, open the search option from the Start menu of your Windows PC, and search ‘Network Status’ there.
- Then, go to the ‘Change Adapter Options’ option from there.
- There, you’ll find the network options. Now, click on the network that you are using. If you are using ethernet, click on the Ethernet connection, if you are using Wi-fi click on the Wi-fi option from there.
- Right-click on the network and click on the ‘Properties’ option.
- Then, double click on the ‘Internet Protocol Version 4 (TCP/IP)’ option to change the DNS.
- Now, click on the ‘Use the following DNS server addresses option, and set your preferred DNS. Below, we have provided a list of popular DNS servers. So, you can choose any of them.
- After setting the DNS, click on the ‘Save’ option to save the DNS setting.
|DNS Provider Name||Primary DNS||Secondary DNS|
That’s it. Now, restart your PC, and see if the connection issues on Zoom are fixed or not.
So, guys, I hope you have found this guide helpful. If you liked this guide, you can share it on your social media platforms. Use the share buttons below to do that. If you have any questions or queries, you can ask them in the comment section below. You can also provide your feedback in the comment section.